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|Manager||David Billingham, Information Systems|
1. Selection and Installation of Metering Software
2. Application Support and Help Desk Consultancy
Panasonic had entered into the "select" licensing agreement with Microsoft which requires quarterly reporting of the applications used.
It was necessary to perform an audit of all laptops and desktops in order to establish the required information.
The most appropriate software was Windows based (rather then Panasonic's standard at that time - OS/2) so it was necessary to install to a standalone workstation and transfer to their network system (IBM Lan Manager and WIN 0S/2).
Having achieved this with the approval of the Head of Research and the Vice-President, Computer Operations, I was able to collect the information necessary for their reports as well as construct the reports
I handed the system over to a permanent member of staff on completion after familiarisation training.
I was based in the application support center and was able to be 2nd line support for them as well as advising the Help Desk Manager in how to set up a help desk service, offering SLA's and communication with the various department heads who actually resolved the problem calls
Relationships with Technical staff and senior managers, broad industry knowledge and experience. Networking Word, Lotus 1-2-3, Excel, Networking, cc:Mail, Amipro Win OS/2, LAN Manager Inventory software