Professional On Site Training

a member of the Trust Group
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Manager Carol Bird, Customer Services Manager
Associate Graeme Horton


General desktop support for all staff at Reading. In addition to Office applications I also supported desktop and laptop users and installation of their standard desktop, including modem and network connections to Corporate applications.

I provided a "Hints and Tips" newsletter with the aim of reducing the load on the Support Staff and increasing skills in the user population.

Skills used

cc:Mail, Lotus Notes, Freelance, Novell Networking, MS Word, Internet Explorer

Establishing relationships with technical staff, accountants and senior managers

Skills learnt