Professional On Site Training

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Help Desk Services
Your Help Desk is one of your most important resources. Ask yourself:

• Are all  your support staff knowledgeable about all  your products?
• Have they got the experience or documentation to cope with whatever comes their way?
• Are they always free to assist your customers?
• Can you assess how effective they are?
• Do they have the tools to do the task you require of them?

Other questions you should consider:

• Can you measure the number of incidents they deal with?
• How many of these incidents are still outstanding?
• What is the turn-over of these staff?
• How do you keep them up-to-date?